Communication process — definition?
An ongoing interaction sharing meaning through encoding, sending, receiving, decoding, and feedback.
Communicators — role?
Participants who send and receive verbal and nonverbal messages.
Encoding and decoding — mechanism?
Encoding transforms thoughts into symbols; decoding assigns meaning to received symbols.
Channel — function?
Medium carrying messages to sensory receptors.
Classic communication model — focus?
Linear transmission of information from source to passive receiver.
Perception — role?
Interpreting incoming cues into meaning for communication success.
Listening skills — purpose?
Receiving messages attentively to ensure shared understanding.
Top-down processing — process?
Using mental patterns to interpret sensory input.
Bottom-up processing — process?
Building understanding by detecting stimulus features.
Conversational listening quality — importance?
Most determines overall conversation effectiveness.
Adaptability — meaning?
Choosing appropriate communication styles for situations.
Conversation — structure?
Opening, body, and closing stages.
General purpose — types?
Inform, persuade, entertain.
Informative speech — goal?
Present facts to increase understanding.
Persuasive speech — goal?
Change beliefs or actions through evaluation.
Topic narrowing — purpose?
Focus broad subjects into manageable ideas.
Organizational pattern — function?
Structuring main points to match topic and audience.
Extemporaneous speaking — style?
Conversational, using key words and phrases.
Testez vos connaissances avec un QCM de 18 questions sur Mastering Effective Communication Skills.
1. Which statement best describes the classic communication model?
2. Which type of noise comes from mismatched language or jargon?
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