Flashcards : Mastering Effective Communication Skills — 24 cartes

Exchange of ideas using symbols to create meaning.

Initiates and encodes the message.

Information conveyed from sender to receiver.

Path through which message is transmitted.

Decodes and interprets the message.

Any distortion hindering message understanding.

Sender, message, channel, receiver, noise.

Control, motivation, emotional expression, information sharing.

Aristotle, Lasswell, Shannon & Weaver, Osgood-Schramm, transactional.

Physical, psychological, socio-cultural, linguistic, technical.

Conveying messages through gestures, facial expressions, body language.

Verbal, nonverbal, formal, informal, mass, interpersonal.

Active engagement to understand and interpret messages.

Record key points for understanding and review.

Active engagement through skimming, scanning, detailed reading.

Summarizing and organizing information from reading.

Professional written communication like letters, emails, reports.

Structured document presenting findings and recommendations.

Agenda, chairperson, quorum, minutes, motions.

Preparation, questioning, active listening, body language.

Clear message, appropriate channel, feedback, minimal barriers.

Explain how messages are created, transmitted, received.

Awareness, clarity, cultural sensitivity, proper channels.

Convey emotions, reinforce or contradict verbal messages.