Flashcards : Communication professionnelle en anglais (10 cartes)

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1Question

What can a caller say to request a call back from someone?

Réponse

"Could you ask him to call me back?"

2Question

What can an operator say to apologize for making a caller wait?

Réponse

"I'm sorry to keep you waiting"

3Question

How can you politely ask someone to do something using "Could you"?

Réponse

By saying "Could you ... please?" or "Could you possibly ...?"

4Question

Which expressions introduce polite requests besides "Could you"?

Réponse

"Would you mind ...?", "I wonder if you could ...", "I would be grateful if you could ...", and "Is it all right if I ...?"

5Question

Which expressions introduce suggestions in English?

Réponse

It might be a good thing to ..., Why not ..., Why don’t you ..., What about ..., How about ..., What if we ..., What would you say to ..., I suggest ..., I would suggest ..., I would recommend that ...

6Question

How do you express a recommendation politely in English?

Réponse

By using phrases like I suggest ..., I would suggest ..., or I would recommend that ...

7Question

What English phrase expresses being tired of waiting for someone?

Réponse

I'm fed up with waiting for you!

8Question

Which English phrase can you say to help someone calm down?

Réponse

Calm down

9Question

What should a professional email's subject line be like?

Réponse

Clear and concise.

10Question

What are the four usual parts of an email?

Réponse

Email address, subject box, body, and attachments.

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1. Which expression can a caller use to request contact with a specific person?

2. Which expression would a switchboard operator use to ask the caller to wait?

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