Communication professionnelle en anglais

📋 Plan du Cours

1. Conversations téléphoniques
2. Demandes polies
3. Suggestions professionnelles
4. Colère et apaisement
5. Rédiger un email professionnel
6. Formules d’email professionnel

📖 1. Conversations téléphoniques

★ À maîtriser

• The caller can use these expressions :

  • I’d like to speak to someone
  • I’m calling about
  • I’m calling on behalf of
  • I’ll hold
  • Could you ask him to call me back?
  • Nevermind, I’ll call back later

• The switchboard operator can use these expressions :

  • Could you hold on the line?
  • I’ll put you through to ...
  • The line is engaged
  • The line is busy
  • I’m sorry to keep you waiting
  • Would like to call back later
  • Would like leave a message

Compléments

• To deal with a poor connection, a caller can say “I can’t hear very well” or “Could you speak up please?”, and the operator can say “You might get him on his mobile.”

💡 Astuce mémo

The caller asks; the switchboard operator connects.

📖 2. Demandes polies

📝 Points essentiels

• Polite requests use these patterns :
  • Could you ... please?
  • Could you possibly ...?
  • Would you mind ...?
  • I wonder if you could ...
  • I would be grateful if you could ...
  • Is it all right if I ...?

💡 Astuce mémo