QCM : Conducting Effective Interviews — 11 questions

Questions et réponses du QCM

1. Which preparation plan best reflects the recommended process for conducting an interview?

Focus on the interviewee’s biography without preparing questions or materials
Set the date first and wait to decide the purpose during the interview
Research the purpose, prepare questions, anticipate follow-ups, and arrive early
Choose clothing at the last minute, improvise questions, and arrive on time

Research the purpose, prepare questions, anticipate follow-ups, and arrive early

Explication

Effective preparation includes understanding the purpose, researching the person and reason for the interview, preparing questions and follow-ups, organizing materials, and arriving at least 30 minutes early.

2. What is the primary purpose of an interview?

To promote a product or service
To exchange and share information involving individuals
To evaluate the interviewer's performance
To entertain the interviewee with stories

To exchange and share information involving individuals

Explication

An interview is a communicative process of exchanging and sharing information involving individuals, often for purposes like employment, research, or learning more about a person.

3. Which interview format gives the interviewer the greatest freedom to choose relevant questions during the conversation?

A standardized interview
A strictly time-bound interview
An unstructured interview
A structured interview

An unstructured interview

Explication

An unstructured interview allows the interviewer to select relevant questions freely and is more conversational. A structured interview uses standardized questions for all interviewees.

4. What is a key characteristic that distinguishes a structured interview from an unstructured one?

An unstructured interview follows a strict question sequence.
Structured interviews are always longer than unstructured ones.
Unstructured interviews do not involve any preparation.
A structured interview uses standardized questions for all interviewees.

A structured interview uses standardized questions for all interviewees.

Explication

A structured interview uses standardized questions for all interviewees, ensuring consistency, whereas unstructured interviews are more conversational and flexible.

5. Which activity best illustrates an interview rather than a questionnaire?

A respondent selects answers on an anonymous online form
Two people directly exchange information through conversation
A customer submits written feedback without follow-up discussion
A participant rates statements without interacting with a researcher

Two people directly exchange information through conversation

Explication

An interview is a communicative process in which individuals directly exchange and share information. A questionnaire can collect responses without direct interaction.

6. What is the main purpose of careful interview planning and preparation?

To focus solely on the interviewee's responses during the session
To minimize the importance of research and question development
To organize and clarify the interview's goals, questions, and logistics
To ensure the interview is conducted spontaneously without prior structure

To organize and clarify the interview's goals, questions, and logistics

Explication

Careful planning and preparation help clarify the interview's purpose, develop relevant questions, and organize logistics, leading to a more effective interview process.

7. Which item should be included in an interview plan to keep the discussion focused on its purpose?

A general topic without an identified goal
A list of unrelated personal questions
Ten questions related to the interview goal
A decision to avoid anticipating challenges

Ten questions related to the interview goal

Explication

An interview plan should identify the goal and include ten questions related to it, along with expected learning and anticipated challenges. Unrelated questions can weaken the plan’s focus.

8. When should an interviewer ask rapport-building questions during an interview?

After the main questions are completed
At the beginning, after greeting the interviewee
At the very end, before concluding
Only if the interviewee seems uncomfortable

At the beginning, after greeting the interviewee

Explication

Rapport-building questions should be asked at the beginning of the interview to establish a comfortable atmosphere. This aligns with the recommended opening techniques, which include greeting, expressing gratitude, and asking rapport questions.

9. How does the closing phase of an interview differ from the opening phase in terms of purpose?

The closing aims to summarize and thank, while the opening focuses on greeting and rapport-building.
The closing is about setting future meetings, while the opening is about introducing the interviewer.
The closing is primarily about evaluating the interviewee, while the opening is about collecting information.
The closing involves asking new questions, whereas the opening involves only stating the purpose.

The closing aims to summarize and thank, while the opening focuses on greeting and rapport-building.

Explication

The closing phase involves summarizing responses, signaling the end, and expressing gratitude, whereas the opening focuses on greeting, building rapport, and stating the purpose.

10. Who is credited with developing the concept of the structured interview, which uses standardized questions for all interviewees?

John K. McCarthy
Herbert Taylor
Frank L. Schmidt
George C. Homans

Herbert Taylor

Explication

Herbert Taylor is credited with developing the structured interview concept, which involves using standardized questions for all candidates to ensure consistency.

11. What is the primary effect of thorough interview preparation on the overall interview process?

It minimizes the need for active listening during the interview.
It reduces the likelihood of unexpected responses from the interviewee.
It ensures that the interviewer can ask relevant and focused questions, leading to more effective information gathering.
It allows the interviewer to extend the interview duration to cover more topics.

It ensures that the interviewer can ask relevant and focused questions, leading to more effective information gathering.

Explication

Thorough preparation helps the interviewer ask relevant and focused questions, which improves the quality of information collected. It does not necessarily reduce unexpected responses or extend the interview duration, nor does it eliminate the need for active listening.

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Mémorisez les réponses avec 11 flashcards sur Conducting Effective Interviews.

What is an interview?

A communicative process exchanging and sharing information involving individuals.

Interview purpose - main types

Job application, research, or personal info

What distinguishes a structured interview from an unstructured one?

Structured interviews use standardized questions with little flexibility, unstructured ones allow freely chosen relevant questions.

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