Ethics — definition?
Moral principles guiding professional conduct.
Nine C’s — includes?
Competence, Courtesy, Confidence, Communication, Commitment, Consistency, Creativity, Courage, Control.
Quality assurance — purpose?
Ensure consistent, high-quality client services.
Due diligence — process?
Careful investigation before transactions.
Acting in good faith — obligation?
Prioritize client interests honestly and loyally.
Legal structures — governed by?
Real Estate and Business Agents Act 1978.
Licensing requirements — include?
Qualifications, background checks, compliance.
Agency service types — examples?
Residential, Commercial, Auctioneering, Business Broker, Stock & Station.
Agency agreement — types?
Exclusive, Open, Sole.
Agency — relationship?
Principal authorizes agent to act on their behalf.
Real estate legislation — main act?
Real Estate and Business Agents Act 1978.
Trust account — purpose?
Hold client funds securely, separate from business funds.
Trust money — includes?
Deposits, sale proceeds, rent received on behalf of clients.
Trust account management — key?
Accurate records, compliance, safeguarding funds.
Communication — essential skill?
Clear, professional exchange of information.
Marketing strategies — focus?
Target audience, engaging content, driving sales.
Client relationship management — goal?
Build trust, ensure satisfaction, foster loyalty.
Compliance — involves?
Adhering to laws, regulations, ethical standards.
Ethics — importance?
Maintain trust, professionalism, legal compliance.
Trust account records — include?
Receipts, journals, ledgers, audit trail.
Teste tes connaissances avec un QCM de 10 questions sur Real Estate Fundamentals and Ethics.
1. What are 'Core Principles' in the context of professional conduct?
2. What is the name of the legislation that establishes the regulatory framework for licensing and conduct of real estate agents in Western Australia?
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