What type of bed does Mrs Working want when booking by phone?
A king-size bed.
On what date does Mrs Working arrive according to the phone scenario?
October 2nd.
How long does Mrs Working stay in the phone booking scenario?
One night.
What is the first step in telephone reception to give a good impression?
Stand up and hang up the phone.
Why does the receptionist pronounce a greeting phrase with a smile?
To give a good impression and show availability.
What information must be listened to during client reception?
Arrival date, departure date, number of clients, and special requests.
What is done after listening to the client's request in phone booking?
The reservation is summarized to avoid errors.
What type of room did Mr Carrington reserve?
A room with a king-size bed, bathroom, and adjoining toilet.
For how many people and nights did Mr Carrington book the room?
For two people and two nights.
Where is Mr Carrington's reserved room located?
On the first floor.
What does the receptionist do at the end of check-in?
Gives the key, shows the way to the room, offers availability, and wishes a pleasant stay.
What steps ensure service continuity during a reservation?
Checking availability, requesting credit card number, recommending a room, suggesting extra services, announcing price, taking name and contact, filling reservation form.
What does requesting a credit card number guarantee?
It provides a guarantee and helps avoid no-show.
What is the meaning of no-show in hotel reservations?
The client's non-presentation.
What does the receptionist do during check-in?
Confirms reservation, asks for credit card, recommends restaurant and breakfast, offers porter, suggests extra services.
Quelles sont les étapes après la réservation en hôtellerie ?
Récapituler la réservation, remercier et saluer le client, envoyer un e-mail de confirmation, enregistrer la réservation.
What does the receptionist ask during on-site check-in?
The client's name.
What does the receptionist do when the client arrives at the hotel?
Takes charge of the client's arrival.
What is notable about Mr Carrington's visit to the hotel?
It is his first time at the hotel.
What does Mr Carrington have a lot of?
Luggage or suitcases.
Quels documents sont utilisés pour la réservation en hôtellerie ?
Le room rack, le booking form et le booking software.
Quels documents sont utilisés pour le check-in en hôtellerie ?
Le booking form, le booking software, le room rack, la daily table, le kardex et la foreign guest form.
Teste tes connaissances avec un QCM de 11 questions sur Procédures hôtelières en anglais.
1. Quelles caractéristiques Mrs Working demande-t-elle pour sa chambre ?
2. À quelle date Mrs Working commence-t-elle son séjour et quelle est sa durée ?
Révisez le cours complet dans la fiche de révision de Procédures hôtelières en anglais.
Voir la fiche →Importe ton cours et l'IA génère des flashcards en 30 secondes.
Générateur de flashcards